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Fintech

Has The Northern Ireland Protocol Been a Success?

In January 2021, the Northern Ireland Protocol was made effective as an amendment to the EU-UK Withdrawal Agreement. The primary intention of the Protocol was …

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Are There Any Benefits to Bank Transfers in 2024?

Bank transfers may not make headlines, but they’ve long been a trusted method for moving money.
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Getting Across Cross-Border Payments

By Matt DeLauro, Chief Revenue Officer, SEON We have long aspired to a world of ...
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Financial Services Outsourcing Philippines: Cynergy BPO – From Customer Care to Tech Support and Fraud Prevention to Regulatory Compliance

In the intricate and high-stakes world of finance, success hinges on customer experience (CX), precision, trust, and innovation.
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Today, we celebrate four years of open banking in the UK. Over these last few years the innovative practice has brought us more control over financial information, a plethora of apps and services that would fall flat without open data sharing, and an endless supply of opportunities to take finance further.
Non-banking FinTech companies are on a similar quest – correcting the inefficient elements of traditional financial services have, for many, been a recipe for success. What gives an edge to these firms and startups is that they make the customer experience the focus of their services, as they try to change the narrative around finance and restore the trust that has been lost between customers and service providers.
Many would argue that some disruption in this space especially is long overdue. Factoring is expensive, rigid and potentially stifles access to the capital that SMEs need in order to grow. Reforming or replacing this service could redress the balance between SMEs and large corporations.
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