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Metro Bank Launches Its First Start-up Collaboration Programme


Metro Bank is looking to partner with early-stage companies that are disrupting the banking sector and beyond

Metro Bank is launching its first start-up accelerator programme: Metro Bank Magic Makers, run in partnership with corporate innovation specialists, L Marks. Since its launch in 2010, Metro Bank has prided itself on taking a new approach to banking and has always been committed to helping SMEs grow and thrive. Through the 10-week immersive Magic Makers programme, successful start-ups will have access to first-class mentorship from Metro Bank senior stakeholders, gaining insights from leading experts in the finance sector and having the opportunity to test and validate their solutions.

The programme is designed to discover innovative solutions which can support Metro Bank in providing exceptional support to its customers and local businesses. Applications are now open for start-ups that are disrupting within any of the three key innovation opportunities:

  • Metro Bank’s Magic Moments

We always want to offer that little something extra, so we’re looking for inspirational services that can help create more ‘Metro Bank Magic Moments’. We’re open to new ideas which will benefit our customers – be it better serving our local businesses, finding unique ways to surprise and delight, or innovative technology that can improve how we manage our everyday regulatory processes.

  • Operational Efficiency & Automation

We want to support our customers be that in store, online or on the phone. We will always be people-people focused, but we’re interested in any technical solution that creates a positive impact on our customers’ experiences – perhaps by connecting our multiple systems as one network, or introducing automated technology. Our teams have had to adapt to remote and distributed working, so we want solutions that can help them create FANs wherever they are.

  • Data Analytics for Customer Insights

So we can continue to offer products that truly serve our customers and their individual banking needs, we need a better understanding of what they value at different stages of their lives or business. We’re looking for solutions that will help us deliver a more personalised journey for our customers, as well as giving them extraordinary experiences that will strengthen their relationship with our brand.

Further information on Metro Bank Magic Makers and how to apply can be found on the website: Applications close at 23:59 GMT on Sunday, 20th June 2021.

Kat Robinson, Customer Experience Director of Metro Bank, said:

“We are really excited to see what is out there that can make a real difference in our customers’ lives.  The impact of technology and innovation on our lives is a game changer and we want our customers to share in any benefits we can bring to market.”

Daniel Saunders, Chief Executive Officer of L Marks, said:

“We are delighted to announce this new innovation programme with Metro Bank. Metro Bank has always done things differently and has a clear appetite for innovation and disrupting the banking sector. Through Metro Bank Magic Makers, the bank will continue to provide the best service to its customers, which has always been its highest priority. This is an exciting opportunity for early-stage companies to scale within a dynamic banking environment.”

#DataAnalytics #CustomerInsights #OperationalEfficiency #Automation #MagicMoments #MetroBank

About Metro Bank:

Metro Bank serves more than two million customer accounts and is celebrated for its exceptional customer experience. It is the highest rated high street bank for overall service quality for personal and business customers and the number one bank for service in stores in the Competition and Market Authority’s Service Quality Survey in February 2021. It was recognised as ‘Bank of the Year’ at the 2020 MoneyAge Awards and ‘Banking Brand of The Year’ at the Moneynet Personal Finance Awards 2021.

The community bank offers retail, business, commercial and private banking services, and prides itself on giving customers the choice to bank however, whenever and wherever they choose, and supporting the customers and communities it serves. Whether that’s through its network of 77 stores open seven days a week, early until late, 362 days a year; on the phone through its UK-based 24/7 contact centres; or online through its internet banking or award-winning mobile app: the bank offers customers real choice.

Metro Bank PLC. Registered in England and Wales. Company number: 6419578. Registered office: One Southampton Row, London, WC1B 5HA. ‘Metrobank’ is the registered trademark of Metro Bank PLC.

It is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Most relevant deposits are protected by the Financial Services Compensation Scheme. For further information about the Scheme refer to the FSCS website

All Metro Bank products are subject to status and approval.

Metro Bank PLC is an independent UK bank – it is not affiliated with any other bank or organisation (including the METRO newspaper or its publishers) anywhere in the world. Please refer to Metro Bank using the full name. 

About L Marks:

L Marks are specialists in corporate innovation, helping partners achieve their strategic goals through proven value-driven innovation initiatives.

Having launched over 70 innovation programmes across the UK, Europe, Israel, Asia, and the US, L Marks is embedding a culture of innovation across industries. We have created the UK’s largest network of Innovation Labs, powering transformation within some of the world’s best-known brands, including Lloyd’s of London, BMW Group, and Arsenal FC, and consistently generating demonstrable results.

Through our open innovation methodologies, we support our partners to discover, develop and deploy technologies that drive new revenue streams, harness intelligence, increase efficiency, improve customer experience, and help future-proof their operations. Our internal innovation expertise is empowering our partners’ talent, equipping employees with new tools to develop and deploy innovative solutions from within.

By creating these relationships and experiences, L Marks is establishing innovation as a key characteristic across our partners’ businesses, driving a dynamic culture and, ultimately, fuelling growth.

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